Types of assistance
Unmanaged System
The unmanaged system setting is the default for Dedicated and Virtual Servers, meaning that you are provided with administrative access to the server and can operate without limits, provided you comply with the General Terms of Service. With this setting enabled, you can access technical support for the system and hardware, but not for software or specific applications. This option is preferred by companies that have in-house IT personnel with the skills necessary for the management of the purchased solutions.
Managed System
The managed system setting can be purchased with the various Dedicated Server and Virtual Server services and provides you with limited access, usually power user access, while administrative access is reserved to Momit technicians. The customer can operate without limits and access technical support for the system, hardware and software. Specific applications or management systems may be included under the managed system setting if the customer provides all the documentation necessary for managing the application. This option is preferred by small companies that do not have in-house IT experts qualified in managing the purchased solutions. SLA assistance level for each solution.
Assistence levels and SLA solutions
| Solution | Unmanaged support 7 days a week - 24 hours a day | Managed assistance | SLA NBD termination within next business day | SLA 4H resolution within 4 hours |
|---|---|---|---|---|
| Backup Remote |  |  | | |
| Cloud Antispam | | Optional | | Optional |
| Cloud Antivirus | | | | |
| Hosting Windows / Linux | | | | |
| Mail Pro | | Optional | | Optional |
| Mail Smart | | | | |
| Dedicated Server & VPS | | Optional | | Optional |
| Colocation infrastructure | | Optional | | Optional |
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